Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thecharmerie.co.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your Name, Billing Address, Shipping Address, Payment Information, Email Address, and Phone Number. We refer to this as "Order Information."

2. Payment Data Security & Non-Disclosure

  • Cardholder Data Privacy: All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

  • Third-Party Pass-Through: The Charmerie will not pass any debit/credit card details to third parties.

  • Data Security: We take appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, www.thecharmerie.co cannot guarantee the security of any information that is disclosed online.

3. How We Use Your Personal Information

We use the Order Information to fulfill any orders placed through the Site (including processing payment, arranging shipping, and providing invoices). Additionally, we use this information to:

  • Communicate with you regarding your order.

  • Screen for potential risk or fraud.

  • Provide you with information or advertising in line with the newsletter consent you provided.

4. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your information as described above:

  • Shipping & Logistics: We share your contact details with delivery partners to facilitate delivery within the UAE.

  • Analytics: We use Google Analytics to understand how customers use the Site.

  • Legal Compliance: We may share information to comply with applicable laws and regulations or to protect our rights.

5. Third-Party Websites

The Charmerie is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.

6. Your Rights & Data Retention

You have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. We maintain your Order Information for our records unless and until you ask us to delete this information.

7. Policy Updates

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet legal requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

8. Contact Us

For more information about our privacy practices, please contact us by e-mail at askthecharmers@thecharmerie.co.